000 00285nam a2200121Ia 4500
008 220108s9999||||xx |||||||||||||| ||und||
100 _aFRED WIERSEMA
245 0 _aCUSTOMER INTIMACY
260 _bPROFIL BOOKS, LONDON
_c2006
300 _a221
650 _aMISCELLANEOUS
942 _cREF
999 _c19609
_d19609