000 00293nam a2200121Ia 4500
008 220108s9999||||xx |||||||||||||| ||und||
100 _aJAGDISH N SNETH
245 0 _aCONSUMER RELATIONSHIP MANAGEMENT
260 _bT.M.H. PUB,DELHI
_c2009
300 _a544
650 _aCOMMERCE
942 _cREF
999 _c21396
_d21396